Our goal is to provide customer service to the students, families, staff, and administration of Roland-Story CSD. We do this while staying true to the mission and core values of the district. 

Meet the team:

What we do:

• Our primary responsibility is to maintain devices, network infrastructure, and software that supports our amazing teachers and allows them to educate our students without interruption. 

• To that end, we maintain, support, and troubleshoot:

  • 3019 Google accounts, 1125 student devices, 138 staff devices, 91 projectors, 31 printers, 27 pieces of software, 155 network phones, 118 security cameras, 3 firewalls, 45 network switches, and 130 wireless access points. 

  • In addition, we handle the door access system for the entire district, the clocks, bells, visitor check-in system, the district website, 2 internet content filters, and an inventory/help desk system. 

• On average we receive around 1000 help tickets per school year. We do our best to close each ticket within 1 week of arrival. Of course this doesn’t include the hundreds of emails, phone calls, and text messages asking for help. 

Focus:

Our department focuses on customer service. Yes, we take care of thousands of pieces of hardware and software accounts but our focus is always on our customers: the students, staff, and administration of Roland-Story Schools.